On organicbazar.net or the OrganicBazar app on Android and iPhone.
Yes. Guest checkout is available, but creating an account helps with order tracking.
You will receive an order confirmation via SMS or email after placing the order.
Enter your pincode on the product page or at checkout to confirm serviceability.
Address changes are possible only before dispatch. Please contact support immediately.
Please contact support immediately. Changes are possible only before dispatch.
Orders ₹499 and above ship free (prepaid and COD). Below ₹499: ₹54 for prepaid ₹84 for COD. The final amount shows at checkout.
Usually 4–5 days in metro cities and 5–6 days elsewhere, counted from dispatch. Remote areas, weather or courier delays can add time.
Tracking details are shared via SMS/email after dispatch and are available in “My Orders”
Delivery timelines may vary due to courier delays, weather, or remote locations.
It means your order has not yet been packed or dispatched.
It means your order has been packed, dispatched, and tracking details have been generated.
Yes, from My Orders on the website or app.
In rare cases such as stock unavailability or address issues, orders may be cancelled with a refund if applicable.
If any item becomes unavailable, we will inform you and arrange a replacement, partial shipment, or refund as applicable.
Yes. We deliver to most serviceable pin codes across India.
You can track your order on the official India Post website:
👉 https://www.indiapost.gov.in/
Please enter the Consignment Number (Tracking ID) shared with you by Organic Bazar to check the real-time status of your shipment.
The courier may attempt re-delivery or return the order to origin.
Courier partners are assigned automatically based on serviceability. Customers cannot choose a specific courier.
Some orders may be shipped in separate packages based on product type, packing requirements, or stock availability.
Please share an unboxing video and your order details with support. We will verify and assist.
Please check with family/security/neighbours and your delivery location first. If not found, contact support within 24–48 hours with your order ID and phone number.
Only before dispatch; contact support.
You can download the OrganicBazar app from the Google Play Store (Android) or the Apple App Store (iPhone). Search “OrganicBazar” and install.
Tracking updates can take up to 24 hours after dispatch. Please check again later. If it still doesn’t update, contact support with your order ID.
To prevent transit damage and high return to-origin (RTO) on heavy parcels, COD may be restricted on selected heavy items (e.g., soil, manure, potting mix, drainage mats). Prepaid is available and final payment options are shown at checkout.
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (COD).
Yes, on orders of ₹299 and above, for eligible products and pincodes. Heavy items (soil, potting mix, drain cell mats) and live plants outside metro pincodes may be prepaid-only. Checkout shows what is available for your pincode.
No extra COD fee. Below ₹499 shipping is ₹84 on COD (₹54 prepaid). ₹499 and above is free for both.
Yes. Payments are processed through secure and trusted payment gateways.
Prepaid orders are processed faster and generally have fewer delivery issues, resulting in a smoother delivery experience.
COD availability depends on product type, order value, and delivery location serviceability.
If payment fails, you can retry using another payment method.
If a COD order is refused or undelivered, it may be returned to origin. Repeated refusals may restrict COD availability for future orders.
Bank/server issues; retry or use alternate method.
Yes. Free shipping is available on orders ₹499 and above for both Prepaid and COD.
Yes. Orders can be modified or cancelled before dispatch. Please contact support immediately.
Products marked "7 days returnable" on the product page can be returned unused, in original packaging, within 7 days of delivery. Seeds, live plants and sale items cannot be returned for change of mind. If anything arrives damaged, defective or wrong, we replace or refund it.
Unused and undamaged products are eligible. Certain items may be non returnable.
Please contact our support team with your order details.
Within 5–7 working days after the refund is approved, to your original payment method. For COD orders we will ask for your bank or UPI details.
Message us within 48 hours of delivery (live plants: 7 days) with your order ID, photos and the unboxing video if you have one. We verify and arrange a replacement or refund.
Opened or used products are generally not eligible for return, except in case of damage or incorrect items.
Refused deliveries are returned to origin. Shipping or handling charges may not be refundable.
Helps verify damage/missing items and resolve faster.
Yes. OrganicBazar is run by Healthunbox Private Limited, an Indian company based in Narsinghpur, Madhya Pradesh, delivering seeds, grow bags, gardening products and live plants across India.
Seeds, grow bags, soil and fertilisers, gardening tools, planters and live plants (indoor and fruit plants).
Yes. All products are sourced from verified suppliers and quality-checked before sale.
Yes. We sell tested seeds with good germination when grown under proper conditions.
Germination depends on soil, temperature, watering, season, and care. We do not guarantee germination.
Soil quality, temperature, watering, sunlight, season, and sowing method.
Yes. Seed packets carry a “use before” date. For best results, sow seeds within the recommended period.
Yes. Most seeds sold are suitable for Indian climatic conditions when grown in the right season.
Yes. Our grow bags are washable and reusable for multiple growing seasons.
Grow bag size depends on the plant type. Size recommendations are mentioned on product pages.
Yes. OrganicBazar is an India-based brand serving customers across the country.
OrganicBazar offers tested products, clear information, doorstep delivery, and customer support, which may not always be available at local nurseries.
Yes. Reviews displayed on our website are submitted by real customers.
Currently, we operate online to serve customers across India.
Yes. Our support team is available to assist customers even after purchase.
Yes. Store seeds in a cool, dry place away from direct sunlight.
You can find details in the product description on the website/app and in our guides where available.
You can find details in the product description on the website/app and in our guides where available.
Yes. You can watch step-by-step gardening videos on our Terrace Gardening YouTube channel. Product descriptions on our website and app also include helpful details.
Yes. We offer basic gardening guidance through our content and support team.
Yes. Indoor and fruit plants, delivered in their pots across most of India.
Each plant is wrapped, its soil is covered, and the pot is fixed inside a ventilated box marked "Live Plant – This Side Up".
Usually 3–5 days in metro cities and 5–8 days elsewhere, counted from dispatch. These are estimated delivery times. We ship live plants only to pincodes where our couriers can deliver them safely; checkout tells you if yours is covered.
In metro city pincodes, yes. Elsewhere plants are prepaid only, to keep them from spending extra days in transit. Checkout shows the options for your pincode.
Usually it's travel stress. Keep it in bright, indirect light, water only if the soil is dry, and avoid fertiliser for now. Most plants perk up within a week or two with care. A broken main stem, crushed plant or rotten roots counts as damage — report it.
Message us within 7 days of delivery with your order ID, clear photos and the unboxing video if you recorded one. After we verify, we send a free replacement (or a refund if the plant is out of stock).
Live plants can't be returned for change of mind. Damaged, dead-on-arrival or wrong plants are covered by our 7-day replacement.
Yes. The pot type and size are listed on each product page under "What you receive".
It will be the same variety. Each plant is unique, so its height, shape and leaf count can vary slightly.
Check the Pet Advisory on the product page. Keep plants marked toxic out of reach of pets and children.
Water when the top inch of soil is dry. Wait about 2 weeks before repotting, unless the pot is broken or the soil stays waterlogged. Start fertiliser after 3–4 weeks.
Yes. Enter the recipient's address and phone number at checkout. Prices aren't printed on the package.
Please don't. Refused parcels go back, live plants usually die on the way, and repeated refusals can turn off COD on your account. If you change your mind, cancel before dispatch from support.
Ask support before dispatch and we'll help you convert to prepaid.
The courier calls and reattempts. Keep your phone reachable, or ask us to update the delivery address or phone number before the final attempt.
Not at the moment. Track your order from My Orders.
You can apply the coupon code at checkout. If applicable, the discount will reflect instantly.
Coupons may have conditions like minimum cart value, single-use limits, validity period, or product exclusions. Please check the offer terms or contact support.
In the “Discount/Coupon code” field at checkout.
Active offers are shown on our website/app banners, offers pages, and at checkout. If you receive an offer on WhatsApp/email, use the same code at checkout.
Install the app → login with your mobile number → the app offer will show in the app/checkout (auto-applied or via a code shown in the offer banner).
Yes, when the offer is running. If your cart qualifies, the gift is added automatically and shows at ₹0 in the cart. Gifts can't be chosen or exchanged.
Check coupon validity, minimum cart value, product eligibility, and whether it’s already used. If it still doesn’t work, share screenshot of cart + coupon with support.
Yes. An invoice is generated for every order and is available in your order details.
Yes. If a GST invoice is applicable, it will be issued as per order details. For business requirements, please contact support.
📧 Email:support@organicbazar.net 📱 WhatsApp: +91 9303751612
Monday to Saturday, 10 am to 6 pm IST. Messages after hours are answered the next working day.
We usually respond within 24–48 working hours. Response time may increase during peak seasons.
Check network, wait 2–3 minutes, and retry. Also check if DND/Spam blockers are active. If OTP still doesn’t come, contact support with your number.
Login to your account on the website/app and go to My Orders to view order history and tracking.
You can update details from your account/profile settings (if available). If you’re unable to update, contact support and we’ll guide you.
Please try these quick steps: refresh the page/app, check your internet connection, clear the cache, and try again. If it still doesn’t work, contact support with a screenshot and your phone number.
Payment failures can happen due to bank/UPI issues. Retry after 2–3 minutes or use another method (UPI/card/net banking). If money is deducted but order isn’t confirmed, contact support with the payment reference/UTR.
Clear cache, try incognito mode (website), or reinstall/update the app. If the issue continues, share a screenshot/video with support.
Update the app, restart your phone, and try again. If it still crashes, share your device model + Android/iOS version and a screenshot/video with support.
Please share:
- Screenshot/video of the issue
- Device model + Android/iOS version
- App version (if using app)
- Your phone number/email used on the account
- Steps you followed (what you clicked) Our team will investigate and help.
You can share feedback with our support team on WhatsApp/email. Please mention what improvement you want and why—it helps us prioritize.