You can place an order through our website
organicbazar.net or via our Android mobile app.
Yes. Guest checkout is available, but
creating an account helps with order tracking.
You will receive an order confirmation
via SMS or email after placing the order.
Enter your pincode on the product page or
at checkout to confirm serviceability.
Address changes are possible only before
dispatch. Please contact support immediately.
Please contact support immediately.
Changes are possible only before dispatch.
Shipping charges depend on order value
and payment mode and are displayed at checkout. Typically: below ₹499 —
₹54 (Prepaid) / ₹84 (COD); ₹499 & above — free shipping.
Orders are usually delivered within 5–7
working days, depending on location.
Tracking details are shared via SMS/email after
dispatch and are available in “My Orders”
Delivery timelines may vary due to
courier delays, weather, or remote locations.
It means your order has not yet been
packed or dispatched.
It means your order has been packed, dispatched,
and tracking details have been generated.
Yes. You can reorder from your account’s
order history from our app.
In rare cases such as stock unavailability or
address issues, orders may be cancelled with a refund if applicable.
If any item becomes unavailable, we will
inform you and arrange a replacement, partial shipment, or refund as
applicable.
Yes. We deliver to most serviceable pin
codes across India.
You can track your order on the official India Post website:
👉 https://www.indiapost.gov.in/
Please enter the Consignment Number (Tracking ID) shared with you by Organic Bazar to check the real-time status of your shipment.
The courier may attempt re-delivery or
return the order to origin.
Courier partners are assigned automatically
based on serviceability. Customers cannot choose a specific courier
Some orders may be shipped in separate
packages based on product type, packing requirements, or stock availability.
Please share an unboxing video and your order
details with support. We will verify and assist.
Please check with family/security/neighbours and your delivery location first. If not found, contact support within 24–48 hours with your order ID and phone number.
Only before dispatch; contact support.
You can download the OrganicBazar app from the Google Play Store (Android) or the Apple App Store (iPhone). Search “OrganicBazar” and install.
Tracking updates can take up to 24 hours after dispatch. Please check again later. If it still doesn’t update, contact support with your order ID.
To prevent transit damage and high return-to-origin (RTO) on heavy parcels, COD may be restricted on selected heavy items (e.g., soil, manure, potting mix, drainage mats). Prepaid is available and final payment options are shown at checkout.
We accept UPI, Debit Cards, Credit Cards, Net
Banking, Wallets, and Cash on Delivery (COD).
Yes. COD is available on eligible
products and pin codes (minimum order value may apply). Final availability is
shown at checkout.
Shipping charges vary by order value and are shown at checkout. Free shipping offers (like ₹499+) apply as per current policy
Yes. Payments are processed through
secure and trusted payment gateways.
Prepaid orders are processed faster and
generally have fewer delivery issues, resulting in a smoother delivery
experience.
COD availability depends on product type,
order value, and delivery location serviceability.
If payment fails, you can retry using
another payment method.
If a COD order is refused or undelivered,
it may be returned to origin. Repeated refusals may restrict COD availability
for future orders.
Bank/server issues; retry or use alternate method
Yes. Free shipping is available on orders ₹499 and above for both Prepaid and COD.
Yes. Orders can be modified or cancelled before
dispatch. Please contact support immediately.
Returns are accepted within 7 days for
unused items, as per policy.
Unused and undamaged products are
eligible. Certain items may be non-returnable.
Please contact our support team with your
order details.
Refunds are processed within 5–7 working
days after approval.
Please share an unboxing video with our
support team for quick resolution.
Opened or used products are generally not
eligible for return, except in case of damage or incorrect items.
Refused deliveries are returned to origin.
Shipping or handling charges may not be refundable.
Helps verify damage/missing items and resolve faster.
Yes. OrganicBazar is a trusted Indian
gardening brand offering seeds, grow bags, soil, fertilizers, and gardening
tools with dedicated customer support.
We sell seeds, grow bags, soil &
fertilizers, gardening tools, and accessories for home and terrace gardening.
Yes. All products are sourced from
verified suppliers and quality-checked before sale.
Yes. We sell tested seeds with good
germination when grown under proper conditions.
Germination depends on soil, temperature,
watering, season, and care. We do not guarantee germination.
Soil quality, temperature, watering,
sunlight, season, and sowing method.
Yes. Seed packets carry a “use before” date. For
best results, sow seeds within the recommended period.
Yes. Most seeds sold are suitable for Indian
climatic conditions when grown in the right season.
Yes. Our grow bags are washable and
reusable for multiple growing seasons.
Grow bag size depends on the plant type. Size
recommendations are mentioned on product pages.
Yes. OrganicBazar is an India-based
brand serving customers across the country.
OrganicBazar offers tested products,
clear information, doorstep delivery, and customer support, which may not
always be available at local nurseries.
Yes. Reviews displayed on our website are
submitted by real customers.
Currently, we operate online to serve
customers across India.
Yes. Our support team is available to
assist customers even after purchase.
Yes. Store seeds in a cool, dry place
away from direct sunlight.
You can find details in the product description
on the website/app and in our guides where available.
You can find details in the product description
on the website/app and in our guides where available
You can refer to product descriptions or
watch videos on our Terrace Gardening YouTube channel.
Yes. We offer basic gardening guidance
through our content and support team.
You can apply the coupon code at
checkout. If applicable, the discount will reflect instantly.
Coupons may have conditions like minimum
cart value, single-use limits, validity period, or product exclusions. Please
check the offer terms or contact support.
In the “Discount/Coupon code” field at checkout.
Active offers are shown on our website/app banners, offers pages, and at checkout. If you receive an offer on WhatsApp/email, use the same code at checkout.
Install the app → login with your mobile number → the app offer will show in the app/checkout (auto-applied or via a code shown in the offer banner).
Free gift eligibility depends on the active offer and cart value. If your cart qualifies, the gift/offer is shown in the cart/checkout (or in the offer banner).
Check coupon validity, minimum cart value, product eligibility, and whether it’s already used. If it still doesn’t work, share screenshot of cart + coupon with support.
Yes. An invoice is generated for every
order and is available in your order details.
Yes. If a GST invoice is applicable, it
will be issued as per order details. For business requirements, please contact
support.
📧 Email:support@organicbazar.net 📱 WhatsApp: +91 9303751612
Our support team operates during standard
business hours on working days. Response time may vary during peak seasons.
We usually respond within 24–48 working
hours. Response time may increase during peak seasons.
Check network, wait 2–3 minutes, and retry. Also check if DND/Spam blockers are active. If OTP still doesn’t come, contact support with your number.
Login to your account on the website/app and go to My Orders to view order history and tracking.
You can update details from your account/profile settings (if available). If you’re unable to update, contact support and we’ll guide you.
Please try these quick steps: refresh the page/app, check your internet, clear cache, and try again. If it still doesn’t work, contact support with a screenshot and your phone number.
Payment failures can happen due to bank/UPI issues. Retry after 2–3 minutes or use another method (UPI/card/net banking). If money is deducted but order isn’t confirmed, contact support with the payment reference/UTR.
Clear cache, try incognito mode (website), or reinstall/update the app. If the issue continues, share a screenshot/video with support.
Update the app, restart your phone, and try again. If it still crashes, share your device model + Android/iOS version and a screenshot/video with support.
Please share:
- Screenshot/video of the issue
- Device model + Android/iOS version
- App version (if using app)
- Your phone number/email used on the account
- Steps you followed (what you clicked)
Our team will investigate and help.
You can share feedback with our support team on WhatsApp/email. Please mention what improvement you want and why—it helps us prioritize.