Customer Support Specialist – E-commerce (Voice + Non-Voice)

Full Time | On-Site| Remote | Narsinghpur (Madhya Pradesh)

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About us:

OrganicBazar is seeking an experienced Customer Support Specialist to manage post-order communication, resolve customer concerns, and ensure a delightful support experience across voice and non-voice channels. If you have a problem-solving mindset, a calm attitude, and experience in D2C or eCommerce customer service, we’d love to hear from you.

🎯 Key Responsibilities

  • Respond to customer queries via calls, WhatsApp, emails, and support tickets

  • Resolve issues related to orders, shipping, payments, returns, or product concerns

  • Maintain professional and empathetic communication, even under pressure

  • Coordinate with the logistics, dispatch, and tech teams for timely resolutions

  • Monitor support SLAs and ensure TAT for first response and issue closure

  • Maintain accurate CRM records of interactions and updates

  • Share feedback to improve customer experience and reduce repetitive issues

✅ Preferred Candidate Profile

  • 1–3 years of experience in customer support (eCommerce or D2C brand preferred)

  • Proficient in both voice and written communication (Hindi + English)

  • Comfortable using support tools like WhatsApp Business, Gmail, Shopify, Freshdesk/Zoho, etc.

  • Calm, patient, and solution-oriented approach to handling customers

  • Strong follow-up skills and ability to manage multiple cases in parallel

  • Familiarity with gardening products is a bonus, not mandatory

🎁 Perks and Benefits

  • Opportunity to be the voice of one of India’s top gardening brands

  • Professional and collaborative team culture

  • On-site support and regular training

  • Employee discounts on all OrganicBazar products